AEDC confirms workforce shake-up to ensure better service delivery

The Abuja Electricity Distribution Company has announced a major restructuring exercise as part of efforts to reposition the utility firm for improved service delivery, operational excellence, and stronger customer focus.

In a statement issued by AEDC management late Thursday, the company said the move aligns with its ongoing corporate transformation strategy designed to make AEDC more agile, innovative, and customer-centric.

As part of the restructuring, the company said it had promoted high-performing employees, released retiring staff, and disengaged others whose performance fell below expected standards.

It added that it has also begun implementing a comprehensive employee development and customer management plan to strengthen its service delivery framework.

In line with its corporate transformation strategy, Abuja Electricity Distribution Company has announced a restructuring exercise aimed at delivering improved services to its customers as well as enhanced operational efficiency and excellence.

“The restructuring is in line with our strategic direction to become a more responsive and efficient organisation, capable of delivering world-class service to our customers.

“As part of the transformation, the Company has promoted high-performing staff, released retiring employees and those performing below par, and has put in motion the implementation of a robust employee development and customer management plan aimed at driving AEDC’s customer-centric focus,” the company said.

AEDC noted that the reforms are part of its broader commitment to provide reliable, safe, and sustainable electricity to customers across its franchise areas, including the Federal Capital Territory and the states of Niger, Kogi, and Nasarawa.

The firm further pledged to continue investing in infrastructure upgrades, digital technologies, and operational innovations to improve service reliability and customer satisfaction.

“With a strong commitment to delighting its customers, AEDC continues to contribute to the growth and development of Nigeria’s energy sector through investments in infrastructure, innovative technologies, and sustainable practices.

AEDC consistently seeks to improve the quality of life for its customers, promote efficient energy usage, and actively engage with its communities,” the statement added.

The latest announcement by the company is seen as a formal confirmation of a sweeping retrenchment exercise.

earlier report that AEDC had commenced a sweeping staff rationalisation exercise as part of an internal restructuring plan.

Although sources within the company confirmed that 800 employees were affected, the exact number of staff laid off was not disclosed by AEDC.

The report revealed that the exercise, which began earlier in the week, formed part of management’s strategy to streamline operations, eliminate redundancies, and boost productivity amid growing operational costs and regulatory pressure to improve service standards.

The mass layoff, which began on Wednesday, November 5, 2025, follows months of internal restructuring at the utility firm.

Multiple sources familiar with the development within the company told our correspondent on Thursday that the management had initially proposed to sack 1,800 workers before reducing the number to 800 after a series of tense negotiations with the National Union of Electricity Employees and the Senior Staff Association of Electricity and Allied Companies.

One of the sources, who is an AEDC employee, said the management had initially planned to sack 1,800 workers but reduced the number to 800 after pressure from the unions, which had at first insisted that no employee should be laid off.

AEDC’s management, however, maintained that the restructuring is not merely a downsizing effort but a deliberate step towards achieving a customer-centric and performance-driven culture in line with global best practices.