KEDCO unveils digital kiosk to simplify bill payments

Kano Electricity Distribution Company has launched an ATM-enabled self-service electricity payment kiosk in partnership with FUCIL Datatech Limited as part of efforts to enhance customer convenience and deepen digital transformation.

Speaking at the inauguration on Friday, the Managing Director/Chief Executive Officer of KEDCO, Abubakar Shuaibu-Jimeta, described the initiative as another milestone in the company’s commitment to prioritising customers.

“Whatever it is that we do, customers come first. Once you have happy customers, it becomes easier for the business to grow and flow seamlessly,” he said.

Shuaibu-Jimeta noted that the introduction of the kiosk aligns with KEDCO’s vision of digitising operations and simplifying electricity payment processes.

“Every strategy or partnership we enter into, the first question we ask is: how does this affect the customer? How effective will it be? How happy will it make the customer? Once we achieve that, other things fall into place,” he added.

He said the kiosk would be deployed across the company’s franchise states to guarantee seamless vending and payment option

The managing director also reaffirmed the firm’s openness to partnerships and collaborations that would strengthen service delivery and position KEDCO as a world-class distribution company.

We have the team and the capacity to deliver on that vision. We will continue to progress day after day, month after month, year after year,” he said.

In her remarks, the Managing Director of FUCIL Datatech Limited, Chioma Iwuagwu, said the technology was built to deliver secure, scalable and innovative digital solutions that enhance operational efficiency and improve customer experience.

She explained that the kiosk enables customers to pay electricity bills securely, generate tokens instantly, manage accounts and access other essential services.

“This initiative reduces congestion, minimises human interference in financial transactions, shortens turnaround time and strengthens revenue assurance mechanisms,” she said.

Iwuagwu commended KEDCO’s leadership for its forward-looking approach and commitment to digital transformation, describing electricity as critical to economic growth, social development and national security.

The Chief Finance Officer of KEDCO, Alkasim Uthman, said the initiative was designed to improve customer experience and strengthen trust.

“Service is not defined by what we generate; it is defined by what the customer experiences. This self-service machine is about removing friction, giving customers control and respecting their time,” he said

He added that the digital platform enhances transparency, as every transaction is recorded and traceable, thereby boosting revenue assurance.

Uthman noted that the project represents a scalable model that can be extended to markets, commercial hubs and other high-traffic areas within the company’s coverage network.

The launch marks a significant step in KEDCO’s ongoing digital transformation drive aimed at improving service efficiency and ensuring round-the-clock convenience for customers.