Lagos, recently for customers and members of the general public who reside in the Gbagada area of Lagos State, First City Monument Bank (FCMB) has announced the opening of a branch for business in the area with effect from Monday, June 13, 2016. Located at Number 42, Diya Street, Ifako-Gbagada, Lagos, the Bank said the opening of the new branch is in line with its expansion plan to extend its reach and make its operation accessible to customers and members of the general public.
In a statement, the Bank explained that, “the location of the branch takes into consideration convenience for FCMB customers and other people living in Gbagada, Shomolu, Anthony, Ogudu, Oworoshoki, Bariga, Akoka and environs’’.
Also speaking on the development, the Vice President, Branch Management and Trade Services of FCMB, Mr. Oluwakayode Adigun, stated that, “we are pleased to establish a presence in the neighbourhood, as part of our continued retail drive. This is not just another branch as each of FCMB’s new branches brings with it, something special in terms of structure, aesthetics and above all, the excellent customer experience, to be provided by an excellent team of service professionals, who will not only serve you in the traditional manner, but also assist with mobile and internet banking registration and basic tutorials. The branch also offers numerous self-service options such as cash depositing and withdrawal ATMs, and self-service terminals for routine requests and transfers”.
FCMB plans to grow substantially in retail banking this year by adding over 600,000 customers to the existing 3.2 million at the start of the year. Retail banking revenues and profitability are also expected to grow strongly in spite of the challenging economic environment. Smart branching and technology will play an equally important role in attaining this objective.
The Group Chief Executive/CEO, Mr. Ladi Balogun said, “with a robust product suite for businesses and individuals and our award winning service culture, we are intent on leveraging these capabilities by investing extensively in channels to reach more customers. Today, our customers are embracing alternative channels such as mobile at an impressive rate, whilst many still need the reassurance of an experienced banker and the infrastructure a branch offers. The Gbagada branch gives this reassurance. It will not only serve the immediate community, but also serve as a hub for the deployment of alternate channels such as agent location, ATMs POS and mobile banking across a wider radius”.
First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of its customers.